Refund Policy

1. Refund Eligibility

Refunds are processed based on the cancellation timeline and booking type:

2. Refund Process

1. Submit a cancellation request via phone or email
2. Provide booking details and reason for cancellation
3. Receive confirmation of cancellation within 24 hours
4. Refund will be processed within 7-10 working days
5. Amount will be credited to the original payment method

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• No-show without prior cancellation notice
• Cancellation made on the day of travel
• Partial completion of booked services
• Changes requested during the journey

4. Advance Payment Adjustments

If advance payment was made, applicable deductions will be made as per the cancellation policy before processing the refund.

5. Weather & Force Majeure

In case of service cancellation due to adverse weather, strikes, or force majeure events initiated by DhamGo, a full refund or rescheduling option will be provided.

6. Contact for Refunds