Cancellation Policy

1. Cancellation by Customer

Customers can cancel bookings by contacting us via phone or email. Cancellation charges apply based on the time of cancellation:

2. How to Cancel

1. Call us at +91-9027829963 or email dhamgoofficial@gmail.com
2. Provide your booking ID and personal details
3. Receive cancellation confirmation via email/SMS
4. Refund (if applicable) will be processed within 7-10 business days

3. Cancellation by DhamGo

We reserve the right to cancel bookings in case of:

• Vehicle breakdown or technical issues
• Extreme weather conditions
• Government restrictions or unforeseen emergencies
• Force majeure events

4. Rescheduling Policy

Customers can request to reschedule their booking:

• Free rescheduling if requested 7+ days before travel
• Rescheduling within 3-6 days: Subject to vehicle availability
• No rescheduling within 48 hours of travel

5. No-Show Policy

If a customer fails to show up at the pickup location without prior cancellation notice, it will be considered a no-show. In such cases, no refund will be provided.

6. Important Notes

• All cancellations must be made in writing (email/WhatsApp)
• Verbal cancellations over the phone must be followed by written confirmation
• Cancellation charges are calculated based on the total booking amount
• Any advance payment will be adjusted against cancellation charges

7. Contact Us